LEARN FIRST. PAY MONTHLY.

Refund Policy.

Last updated: 28 September 2026

Monthly membership contributions help sustain the lab and its teaching. There is no upfront programme payment: you experience the teaching before your first monthly payment becomes due.

1. Our postpaid model

The standard membership fee is ₹6,000 per month, including applicable taxes, or ₹18,000 for all three months of the main programme. Any additional foundation months are ₹6,000 each, including applicable taxes. The first due is raised one month after your batch starts, followed by monthly dues. An approved fellowship may reduce eligible future charges.

We want you to experience the value of learning and raise concerns before paying. If you are dissatisfied with the teaching or need financial support, speak with the team before making your payment so we can discuss the issue.

2. Payments for completed learning periods

Because membership is paid after a completed month of learning, payments for teaching already provided are normally non-refundable. A later change of mind, missed sessions or a decision not to continue does not ordinarily create a refund entitlement for that completed period.

This does not remove any rights or remedies available under applicable law, including where services are deficient or not provided as agreed.

3. Errors and services not delivered

Contact us if you have paid twice, paid an incorrect amount, paid for services not delivered, or believe a charge is otherwise incorrect. We will review the payment and service records, explain the outcome and arrange an appropriate correction or refund where due. An approved fellowship does not automatically refund earlier payments.

4. Leaving a programme

Submit an exit request with a reason from your learner dashboard. The team reviews it and communicates its decision. Enrolment remains active while the request is pending; a rejected request does not end your enrolment. Contact us if you disagree with a decision.

Approval closes the enrolment and stops future monthly dues being generated for it. Existing dues are not automatically waived, and previous payments are not automatically refunded. Ask the team to review disputed amounts. Rejoining requires a new admissions request and batch confirmation.

5. How to raise a concern

Email info@hexailabs.com or use our contact form. Include your registered email, programme, payment date, amount, transaction or invoice reference and a short explanation. Never share a password, OTP, full card number or CVV.

We will communicate the review outcome and, where a refund is due, its amount and expected processing time. Refunds are normally returned to the original payment method; bank and payment-provider processing times can vary.

Read our Terms & Conditions and Privacy Policy for participation terms and how we handle information.